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Home / Patient Resources / Insurance and Payment FAQs

Insurance and Payment FAQs

Our mission, “Health for all,” means that we want to provide medical services to everyone, regardless of your ability to pay. If you have questions, please take a look at our FAQ guide and see if we have answered it here.

What types insurance does ARcare accept?

We accept most third-party insurance plans, ARKids, Medicaid and Medicare. Give us a call to find out if we accept your insurance plan, or you can call your insurance company directly for this information.

When is payment for services expected?

Co-payments, co-insurance and/or deductibles are due when you come in for your appointment. If you owe any additional fees for our services, we will bill you for them after submitting claims to your insurance company or to Medicare, Medicaid or ARKids.

How do I enroll in Medicaid?

At ARcare, we have case managers available to assist you with Medicaid and Medicare. If you are unsure about how to enroll in Medicaid or what is covered under Medicaid, our case managers can guide you through enrollment and help you understand what is covered. Our case managers also provide information on applying for Social Security, Medicare Advantage Plans, low-income subsidies, community resources and Medicare Part D. ARcare is a federally qualified health center, so you can count on being able to receive services from us through your Medicaid or Medicare coverage.

Need help changing your Primary Care Provider (PCP) while on Medicaid/ArKids First?

Need help finding a doctor or PCP? Call the ConnectCare helpline:
Toll-free 1-800-275-1131
(TDD: 1-800-285-1131)
Monday – Friday
8:00 a.m. – 4:30 p.m.

Change Your Doctor/PCP | Click Here

What happens during my Welcome to Medicare visit?

During your Welcome to Medicare physical, your doctor will gather information on your medical history and family medical history, medications and health problems you currently have. Your visit might also include health screenings and immunizations as needed, as well as a blood pressure check and other tests.

Are discounted services available?

ARcare offers sliding scale fees for patients in Arkansas who need affordable healthcare services. The sliding scale fees are determined by your income.

What if I can’t afford breast care services?

You can receive mammograms and other breast care services with help from the Susan G. Komen Foundation. This organization helps patients find resources for breast care services.

What family care services are included in state and federal aid programs?

These programs cover several family care services, including family planning, the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) program, perinatal care, education on sexually transmitted diseases and Early Periodic Screening, Diagnostic and Treatment (EPSDT).

If you have more questions about insurance or payments, please contact your local clinic to get all of the details and schedule your appointment today

When are payments due for services?

When you come in for your appointment, any co-payments, co-insurance, and/or deductibles are due during your visit. Should any additional fees be owed for services after we have submitted claims to insurance, we will send you a bill with the remaining balance.

Is there assistance available to help me apply for Insurance?

We have insurance representatives who can assist you with Medicare and/or Medicaid. They can assist you through the enrollment process, and provide additional information about the benefits of each plan. Our Insurance representatives can also provide you with information or assist with the enrollment process for Social Security, Medicare Advantage Plans, Medicare Part D ( prescription plans) low-income subsidies commonly known as extra help , and community resources.

What if I can’t afford family care services?

There are many state and federal aid programs available that our insurance representatives can provide you with resource information on. .These include but are not limit to SNAP (Supplemental Nutrition Assistance Program) family planning for perinatal care, education on sexually transmitted diseases and Early Periodic Screening, Diagnostic and Treatment (EPSDT) Housing and Utility Assistance.

Health for All

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    • Providers
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  • Locations
    • Arkansas
    • Kentucky
    • Mississippi
    • Behavioral Health
    • Pharmacy
    • Centers for Education
    • School-Based Clinics
  • Services
    • Asthma and COPD
    • Behavioral Health
    • Center for Education & Wellness
    • Center for Longevity
    • Chronic Disease Management
    • Clinical Trials
    • Coordinated Care
    • Diabetes Self-Management
    • HIV, HEP C, and Infectious Diseases
    • Immunizations
    • Nutrition
    • Pharmacy
    • Primary Care
    • Rheumatology
    • Transportation
    • Urgent / Convenience Care
    • Workplace Wellness
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    • E-Books and Infographics
    • Patient Portal
    • Patient Forms
    • Insurance and Payment FAQs
    • Patient Experience
    • Videos
  • Telehealth
  • For Providers
    • Medicated Assisted Treatment
    • Wound Care Clinic

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Copyright © 2025 · ARcare

As a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), this health center receives Health and Human Services (HHS) Funding and has Federal Public Health status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. HRSA FTCA

ARcare is deemed a Federal Public Health Service Employee. ARcare is an Equal Opportunity Employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, ethnic or national origin, age, sex gender identity, sexual orientation, marital or caregiver status, pregnancy, disability, genetic information, veteran status or any other legally protected status.